IPS On Diversity Podcast S1E7: Empathy & Healthcare

We often think about healthcare in terms of prescriptions and clinical treatments. Rarely, if ever, does empathy come to mind. But in recent years, growing evidence has shown how critical empathy can be in treatment, for both medical practitioners and patients alike.

Knowing, discussing and constantly checking in with a patient about their personal needs and feelings can speed up recovery; or with chronic diagnoses, foster a better quality of life. For emergency medical staff, who have high burnout and suicide rates, it is also vital for them to cultivate empathy for themselves as well as for their colleagues and patients.

The onset of COVID-19 has highlighted the importance of empathy across our society, including healthcare workers and the most vulnerable among us. In this episode, we discuss the benefits of centring empathy in the medical world and its larger implications.

Find out more about empathy and healthcare in Singapore and abroad:

 

About our guests:

Dr Mohan Tiru
Senior Consultant Emergency Physician at Woodlands Health Campus and Khoo Teck Puat Hospital

Dr Mohan Tiru specialises in emergency medicine, serving as senior consultant at Woodlands Health Campus and Khoo Teck Puat Hospital. He is also the chairman of the Ministry of Health’s Residency Advisory Committee (Emergency Medicine) and is deputy chairman of the Medical Board (Surgical and Ambulatory Divisions) at Woodlands Integrated Health Complex. Lastly, Dr Mohan is an associate professor at the National University of Singapore School of Medicine and is the Singapore representative to the board of the Asian Society of Emergency Medicine.

 

Dr Maleena Suppiah Cavert
Deputy Director of Clinical Education at Ng Teng Fong General Hospital, NUHS

Dr Maleena helms undergraduate and postgraduate (residency) clinical education and continuing medical education at NUHS. Since 2018, she has been heading staff wellbeing and mental health initiatives at NUHS, collaborating with counterparts in the healthcare sector and the Ministry of Health. Where humanity and compassion are lacking in healthcare, she tries to restore these fundamental practices through training. She is also a certified mindfulness facilitator and works closely with staff and students to enhance resilience and combat burnout. Maleena is also a board director at ALife, a non-profit organisation that assists unsupported mothers and their children. Maleena graduated from King’s College, London and went on to pursue an MBA at ESSEC Business School in Paris. Her doctoral thesis was on empathy and healthcare. She has worked in France, the United Kingdom, Italy, Austria, and Singapore, thus having the opportunity to experience and enact cross-cultural empathy.

 

On Diversity is a podcast series of new insights and fresh discussions, inspired by IPS’ Managing Diversities research programme. In each episode, IPS Deputy Director Ong Soh Chin chats with guests to explore what diversity means to them, the changes they are making, and the changes they hope to see in an increasingly fragmented society.

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